Frequently Asked Questions
Got a question? Take a look at our Frequently Asked Questions below. If you need further assistance with your enquiry, please Contact Us.
Need help with your Order? Please contact Customer Service on our Contact Us form.
Question about an item? Please contact Customer Service on our Contact Us form.
We accept these payment methods:
· Credit Cards: American Express, Discover, MasterCard and Visa
· PayPal: (Online Orders and US only)
The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you.
We cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution.
Yes, we understands that the safety of your personal information is extremely important to you. We use a wide array of electronic security measures and devices to protect your personal data and credit card information from unauthorized access.
You can return a product within 30 days and we will happily refund the purchase price. For more details see Shipping and Returns page.
Contact us here with your order number to initiate a return and to receive instructions for returning your product.
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Got a product question?
Take a look at our product support hub on the link below.
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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts